PlayStation Responds to Voice Chat Recording Message in Latest Firmware Update

Published 10/15/2020, 8:31 AM EDT


Recently, Sony released its latest 8.00 firmware update for PlayStation 4. This update brought changes to the party chat, parental control, and a few other features. Additionally, an enhanced two-step verification process was also implemented to protect user accounts. Although, there was one particular update message that made users a little uncomfortable.

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Apparently, the update showed a message to the users that said their party chats may be recorded. Take a look at the tweet below to see what the message was.

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This was indeed quite alarming. It clearly implied that Sony has the liberty to record and listen to all voice chats. Obviously, this would be a serious invasion of user privacy and fans demanded answers. Fortunately, Sony was quick to address the situation and update their blog.

PlayStation responds to the backlash

“Following this update, users are seeing a notification about Party Safety and that voice chats in parties may be recorded. Voice chat recording for moderation is a feature that will be available on PS5 when it launches, and will enable users to record their voice chats on PS5 and submit them for moderation review.

“The pop up you’re seeing on PS4 right now is to let you know that when you participate in a chat with a PS5 user (post-launch), they may submit those recordings from their PS5 console to SIE.”  

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Thankfully, this calmed everyone down as it seems users can choose to submit their recordings for review/moderation. It seems like it was implemented to keep track of issues like cyberbullying, racism, etc. which seems like a good move. Nevertheless, many fans are still divided about the fact that their conversations are being automatically recorded, even if it is up to them to submit them or not.

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Sony will definitely have more updates on this going forward considering this has become a huge talking point. To avoid further backlash, they will have to ensure that they communicate their message correctly next time.

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This update also may be coming to PlayStation 5, along with a completely different UI. Burger King’s latest collaboration with PlayStation teased the imminent UI reveal happening today. Hopefully, more information will be available soon.

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Akshay Patel

623 articles

Akshay Patel is the Group Head of the eSports division at EssentiallySports. After having obtained his BBA degree, Akshay has been in the field of social media and content creation since 2018. He grew up playing Counter-Strike and has been hooked on gaming ever since.

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