There have been an increased number of cases across the globe where people end up getting harassed in one way or the other. The gaming industry is no exception to such instances. Considering this, the Japanese giant has recently updated its rules regarding how customers reach out to its staff.

With a fresh approach, Nintendo has introduced a major change in order to protect its staff from growing cases of harassment. From now on, the company will be keeping an eye on the users and their conduct.

Nintendo might come hunting down for you if you behave in an ill-mannered way with their staff

As reported by Soranews24, Nintendo has made a tiny, yet interesting, change for its Japanese customer support division. Simply put, the company will update its Repair Service Regulations/Warranty Regulations on October 19, 2022.

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For anyone who generally ignores the section of Terms and Conditions, this news is highly recommended to not miss. Otherwise, they will have to face serious repercussions. If you are one of those customers of Nintendo who acts aggressively with the Mario maker’s staff more frequently, you might be on the radar next time.

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To stop such situations from occurring anymore, Nintendo has made a strict decision. From now on, they can simply refuse to help you, no matter how significant your issue is. Moreover, they will also “call the cops or stick some lawyers on you.” This is something all the misbehaving users will need to remember when they reach out to the customer care staff of Nintendo.

As translated by Soranews24, the developer and publisher will probably end up punishing the consumers who end up behaving in the following ways while interacting on a phone call with their staff:

• Threats, intimidation, or menacing behavior
• Insults or degrading remarks
• Infringement on Privacy
• Requests for service beyond social norms, such as requesting free repairs beyond what is covered by warranty
• Unreasonable demands for an apology from the company or demands to punish people
• Behavior that prolongs the time spent, such as excessively repeating the same request or complaint
• Slander on social media or the Internet

A big reason why Nintendo has taken this decision is because of the rise of customer harassment in recent years. It will be interesting to see if this update ends up making the situation better or not in the near future. What are your thoughts on this crucial news? Let us know in the comments down below.

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