The holiday season always brings in splendid news for the gaming community. But this year is even bigger, as we’ve witnessed the birth of a new generation of consoles: Microsoft’s Xbox Series S/X and Sony’s PlayStation 5.

But the pain of grabbing either of the new-gen consoles has caused a lot of havoc in the community. Both Sony and Microsoft encountered a plethora of problems before the consoles walked the ramp earlier this month.

Sony’s pre-order phase was chaotic and left the fans rather disappointed. Even though the Xbox series S/X had a good pre-order run, the current scenario is pretty challenging.

The demand for the consoles has outstripped the supply which has gutted the fans. Xbox CEO Phil Spencer empathizes with the community but doesn’t know what the right solution is, according to an interview on The Verge’s Decoder podcast.

Xbox CEO Phil Spencer aware of the pre-order chaos

The users have reported troubles with the pre-order design available with the retailers. Walmart, Amazon, Best Buy, and others have faced several issues. This prompted a question in the interview about Microsoft’s plan on selling the consoles directly to the public.

To this, he said, “I think our retail relationships are important. We’ve had real discussions internally about, should I be able to reserve my slot? I’ll put some money down, I know my machine’s getting built on January 20th, and I’ll get it on February 1st. We have customers that would do that today.”

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The current pre-order phase has disappointed potential consumers. Some have waited outside retail stores for countless hours and still haven’t received a console of their choice.

ALSO READ– PlayStation Delivers Great News Regarding PS5 Stock to End the Year 

Those who pre-ordered the console have complained that the date of delivery remains clouded in mystery. Unsurprisingly, the consumers can’t get hold of the finished product which is rather upsetting. This, Phil said, would drive the companies to look for newer models of fulfilling pre-orders.

“That’s very old-world thinking, people are going to go line up outside of a store, kind of last decade thinking. I think we should challenge ourselves on that. Is that really the supply chain through the consumer that we’re talking about, that is a reality? We talked to our retail partners about this as well.”

Potential buyers from around the world have complained of stock shortages. While both Sony and Microsoft are doing their best to meet expected demands, the consumers might have to wait for a while longer.