2K Support Overwhelmed by Requests Due to NBA 2K21 Launch Issues
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NBA 2K21 has launched to mixed reviews from the community. While some appreciate the dev’s efforts to create a skill gap by tweaking the shot meter, others find this game to be simply be NBA 2K20 with aesthetic changes. Needless to say, the shot meter itself is a controversial issue. Ronnie 2K initially said they won’t be patching it, but then they released a patch that switched it up a bit.
One of the biggest issues has been players not being able to avail their pre-order rewards. 2K incentivized fans into buying the game by offering various add-ons, including 100,000 VC. While many fans have expressed confusion over whether next gen pre-order bonuses apply to current gen consoles, the issue seems to be plaguing everyone.
2K has addressed the issue multiple times in the days since the launch. They first addressed issues specific to players on Xbox. Eventually, they issued a tweet saying that they have received a lot of tickets and require patience from their customers. Yikes!
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Hey everyone! We are receiving more tickets than normal, but rest assured: we’re doing everything we can to get to each case as quickly as possible. We appreciate your patience!
— 2K Support (@2KSupport) September 6, 2020
NBA 2K21: Fan outrage?
Fans have flooded Twitter with concerns regarding the game’s bonus content and when it will be made available to them. Considering the massive scale of micro-transactions in modern AAA titles, these in-game bonuses can mean a lot to players that look for a boost on their progress. Considering the different financial backgrounds of each customer, it could a massive loss for many people.
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While this is an issue that should be resolved soon, there is no telling how 2K fixes this.
Please because I bought 75,000 2 times and dident get it pic.twitter.com/omo4wmwTfF
— buddah (@buddah7st_) September 6, 2020
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I’m spending my weekend off school refreshing my Twitter page just trying to tweet you guys when ever you guys tweet right away, I just need my VC I’m 14 and i spent my own hard earned $100 on your game and filled out a form ticket number #7052311
— ddhiggins3106 (@ddhiggins31061) September 6, 2020
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Yall been saying that for a while now. Did a ticket and all (#7030842) and still don’t have my 100K VC and bonuses I PAID for! Yall need to get it together…fast please and thank you!
— Shon aka Airforce (@Shon1483) September 6, 2020
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