A viral review on TikTok has suddenly brought 1587 Prime under the spotlight, albeit in a manner that is rather unpleasant. The restaurant, which is backed by Kansas City Chiefs‘ Patrick Mahomes and Travis Kelce, is now under the microscope following a review by a customer who decided to share her experiences on a night that went wrong from the moment she walked in. She was expecting something worthy of the $650 bill she was going to run up, but what she got was a rather frustrating night.

The waiting was disorganized and out of sync, making what could have been a smooth night a waiting game. However, the food that was eventually brought to the table was not only wrong but also failed to impress. The steak, which was the one thing that could have been expected to impress, was a complete failure. Despite the customer reviews, the guys from the locker room are backing Mahomes and Kelce’s dine-in service. Chiefs guard Trey Smith had great things to say about the place after he went for an event.

“Yeah, 1587, so he had a little friends and family event, he and Patrick did,” Smith said on the Green Light with Chris Long podcast. “So I was able to go down there pretty early, man. Food’s really good; I’m not saying that because I’m biased. As a dude who fusses with steakhouses a lot, man, it’s a really, really good spot, top-notch, man. And dessert-wise, man, I had a piece of chocolate cake and a cookie. So you know what I’m saying? Went crazy in there.”

It started on March 22 when TikTok creator Nicole Rose posted a video that went viral. She shared a story about a night out with her friends, where one of her friends was about to enlist in the Army, but things didn’t exactly go as planned. She ordered a martini, which was late by 45 minutes, and when the drink was finally brought to her table, it was the wrong martini.

“We just wanted to get out of there,” Rose said in the TikTok, pointing to unclear service flow and repeated delays. “Our server got us the wrong drink. By the time they came and by the time she checked on us, it was 20 minutes after that, after we ordered and sat down.”

Then came more problems with the food itself.

“This was a $33 martini that arrived 45 minutes after we sat down,” she added.

Her steak arrived late, and it wasn’t properly cooked when it finally appeared. One of her friends had already finished their meal before the sauces even got to the table, and Rose had a hard time getting someone to help with her order. Even the last part of the meal didn’t make things better.

“The fastest thing our server did was collect the bill,” she continued. “The $650 bill.”

However, this wasn’t the first instance of negative feedback surrounding it. For one, food critic Liz Cook had long identified issues like overcooked steaks, thin cuts, and even missing steak knives, which made one wonder if the high prices were really worth it.

Of course, there are also some good things to say about this restaurant, like when Rose said that the broccolini with chili was “ten out of ten” and that the Parker House rolls were “hands down the best rolls I’ve ever had at any restaurant.” But in the end, it still had to rank behind Chicago’s Gibson’s, so it seems that Mahomes’ and Kelce’s venture still has a long way to go.

Patrick Mahomes and Travis Kelce’s restaurant survives shutdown bid

While Patrick Mahomes and Travis Kelce may not have had their best season with the Kansas City Chiefs, they did score a touchdown off the field. A judge denied their request to close their restaurant, 1587 Prime, in a last-minute decision on March 2, which helped them win in their trademark battle.

The 1587 Sneakers, a shoe brand, claimed that having “1587” and “1587 Prime” would cause confusion for their customers and make it difficult to distinguish one brand from another. Because of this, they wanted to prevent the Chiefs’ stars from promoting or selling anything related to that name.

U.S. District Judge Naomi Reice Buchwald highlighted that there was a “big delay” in submitting the emergency request, which happened five months after the restaurant opened. She also mentioned that the defendants showed “no sign” of receiving the complaint or supporting documents, which made the claim seem less urgent.

Still, the case is far from over. While the ruling keeps 1587 Prime running for now, it does not end the lawsuit.

“I think it’s a tough case for the sneaker company,” trademark attorney Josh Gerben told ESPN in February. “Trademarks can coexist in different industries. … Given that the marks are essentially identical here, is a restaurant and a shoe company too close? Are consumers likely to be confused in thinking they are affiliated with one another?”

Right now, it looks like there’s a chance to work things out. Adam King, co-founder of 1587 Sneakers, shared with ESPN that he’d rather take a more peaceful approach.

“From the onset, we have communicated a sincere belief that there is room for mutual respect and understanding,” he said in a statement. “That belief has not changed, and we continue to hope to resolve this matter amicably.”

So for the Chiefdom, the doors at 1587 Prime remain open, at least for now, but whether the reviews coming in will stay positive in the long term is surely a matter of concern.