Episode 11: Southwest Airlines' Jonathan Clarkson on Loyalty, Sports, and Marketing Innovation

Episode 11: Southwest Airlines' Jonathan Clarkson on Loyalty, Sports, and Marketing Innovation


Quick Moments


Inside Southwest Airlines' NFL Game Plan of Turning Fans into Loyal Flyers - EssentiallySports


Loyalty Link

What's your take

What’s most valuable in a brand’s loyalty program?

points

perks

partnerships

Driving Results Through the SEC: Jonathan Clarkson on Southwest Airlines’ Loyalty Strategy - EssentiallySports


Fan Connection

What's your take

What makes you trust a brand’s sports partnership more?

authenticity

access

storytelling

Bridging Loyalty with Sports: Southwest Airlines’ NFL Strategy Through Rapid Rewards - EssentiallySports


Travel Driver

What's your take

What gets you to book travel during sports season?

games

deals

team promos

Sponsorship Spark

What's your take

Which partnership type excites you most?

Airline + Team

Athlete + Brand

Fan + Reward

SEC Play

What's your take

Why do college sports partnerships work so well?

passion

local pride

tradition

Measure Up

What's your take

What’s the best way to measure sports marketing success?

awareness

engagement

redemptions

Airport Magic

What's your take

Would you engage with a sports activation at an airport?

yes

maybe

no

Employee Edge

What's your take

Should employees be included in brand sports initiatives?

absolutely

sometimes

no

Sports Pick

What's your take

Which league do you associate most with strong loyalty programs?

NFL

NCAA

NBA

Emerging Watch

What's your take

Which emerging sport should more brands bet on?

pickleball

women’s football

e-sports

Brand Power

What's your take

What gives a sports sponsor more credibility?

history

impact

fan experience

Reward Reaction

What's your take

Which reward type is most likely to make you loyal?

discounts

exclusive access

upgrades

Social Spark

What's your take

What makes a brand’s sports content click-worthy?

humor

emotion

behind-the-scenes

4. Local Love

What's your take

What makes local sports partnerships stand out?

community work

giveaways

appearances

Story Sell

What's your take

What drives fan conversion in airline marketing?

video stories

real travelers

athlete collabs

Game Day

What's your take

What matters most in game-day airline activations?

freebies

interaction

lounge perks

Team Target

What's your take

Which college conference has the most brand value?

SEC

Big Ten

ACC

Partnership Path

What's your take

What type of sports activation do you remember most?

stadium signage

airport events

social media moments

Rapid Rewards Recall

What's your take

What makes you use a brand's reward points more often?

ease

fun

urgency

Think Tank Takeaway

What's your take

Which insight from Episode 11 stuck with you most?

loyalty strategy

SEC approach

employee integration